FREQUENTLY ASKED QUESTIONS

CAR WASH QUESTIONS

WHY SHOULD I CHOOSE SUPERSONIC CAR WASH?

Because you deserve the best! Seriously though, we've been in business over 50 years and our management team has 58 years of combined management experience in the car washing industry. All of this is backed by our drive to give you a clean, dry, shiny vehicle and make the experience one that will make you a customer for life. We have car wash tunnels with proprietary, state-of-the-art equipment, we use premium products, and have well-trained employees that are ready to give you a great car wash experience!

WHY DO YOU GUYS WEAR TIES?

We are professional car washers. It's an outward expression of our commitment to serving you and taking care of your vehicle.

DO YOU HAND WASH VEHICLES?

No. Our equipment is actually far more effective at cleaning your vehicle. Give us a try. We think you will be pleasantly surprised with the results.

HOW CAN YOU DO A GOOD JOB FULL-SERVICE WASH IN ONLY 15 MINUTES?

It's hard work! We do it by staying fully staffed so a team of our well-trained employees can work together on your vehicle. We've perfected the process to maximize efficiency and have specialized equipment so we can make it all happen.

IS THE CAR WASH SAFE FOR MY VEHICLE?

Absolutely! We use only the best of the best when it comes to equipment and products. We also have a full-time maintenance crew that keeps everything running at its prime. However, please use care with modified vehicles and after market accessories. Please see a service adviser with any questions.

IS THERE ANYTHING YOU DON'T DO?

We take pride in trying to serve our customers in every way we can. However, to protect your vehicle, our equipment, and employees, we are unable to offer service for the following: Dual-wheeled vehicles, Boat or RV detailing, hard water removal, engine steam cleaning, or excessively muddy vehicles.

WHAT ARE THE HEIGHT RESTRICTIONS?

Our tunnel can accommodate vehicles up to 7' 4”. If your vehicle has been modified or lowered please check with a manager to make sure that it will fit.

CAN YOU WASH VEHICLES WITH OVER-SIZED TIRES?

Generally tires that are 12 1/2” or smaller will fit our conveyor. Rims, hubs, and tire pressure can effect this. If your tires are over-sized, we would be glad to help you measure them to see if we can accommodate your vehicle.

EXPRESS DETAIL QUESTIONS

DO I NEED AN APPOINTMENT?

Nope. All of our services are Express Detailing and can be completed when it's convenient for you.

HOW LONG DOES AN EXPRESS DETAIL TAKE?

Each Express Detail takes about 15 minutes after your car is washed. On the rare occasion there is exception to this, we will let you know up front.

HOW LONG DOES YOUR EXPRESS HAND WAX LAST?

The Express Hand Wax is guaranteed to keep its amazing shine for at least three months. It deep cleans and protects the finish of your vehicle.

WHAT IS CONSIDERED AN OVER-SIZED VEHICLE?

Any vehicle that has a third row of seating or large cargo area is considered over-sized and is subject to additional charges. A service advisor can answer any additional questions.

DO YOU OFFER ODOR REMOVAL?

Yes! We have an enzyme treatment that can effectively remove even strong odors from most vehicles—including pet, cigarette. Ask a salesman for pricing.

OTHER QUESTIONS

WHAT PROMOTIONS DO YOU OFFER?

In addition to specials that change throughout the year, we have an Annual Summer Sale during June and July (with a one week sale before Mother's Day—perfect for Mother's and Father's Day gifts) and our Annual Christmas Sale during November and December. These sales offer our best discounts on prepaid passes for Wash and Detail Services.

DO YOU OFFER A MILITARY DISCOUNT?

Yes! To show our appreciation to those who serve and the veterans of our Armed Forces we offer a FREE wash on the following holidays: Memorial Day, Independence Day, Armed Forces Day, and Veteran's Day to any active military personnel or veterans. Just show ID and be our VIP!

DO YOU MAKE DONATIONS TO NON-PROFIT GROUPS?

We are a part of this community and enjoy contributing to it. If your group has a need for a donation, please fill out this form.

IS THE CAR WASH BAD FOR THE ENVIRONMENT?

Actually, we use far less water per vehicle than a typical home car wash. Supersonic also has an advanced water reclamation system and uses earth-friendly chemicals. We received the Arthur V. Watkins Environmental Quality Award for our conservation efforts. We are also been certified as a “green” car wash location

DO I NEED TO TIP?

Tips are of course optional, but are very appreciated for outstanding service on Full-service and Express Detail services.

ARE YOU HIRING?

Yes! Supersonic is a great place to work. It's an excellent environment for developing work and leadership skills for the future and for making great friends. Whether we have an immediate opening or not, we are always looking for hard-working people with great attitudes. Apply online or come into any location for an application.

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We are a part of this community and enjoy contributing to it. If your group has a need for a donation, please fill out this form.